Source : CYC Movers
  • CYC Movers tapped on Spring Singapore’s Innovation and Capability Voucher (ICV) to improve its IT infrastructure and reduce time taken to compute staff salaries.
  • Following implementation, less man hours were needed to complete this task, eliminating human error.

CYC Movers which started as a house mover in 2003, now offers a suite of relocation solutions including commercial, information technology (IT) infrastructure and international relocation. A logistics arm added in 2004 handles freight and customs solutions, warehouse management, last mile deliveries and reverse logistics.


The Issue?

It took the HR team at CYC Movers 15 hours a month to calculate employees’ wages using a paper-based timesheet system.

This was due to illegible scribbling and wrongly recorded hours on timesheets, which sometimes were also misplaced, were the main problems faced by HR.

This was especially challenging as there are more than 20 crewmembers working on site every day. In a month, the company handles up to 150 local moves and about 500 last-mile deliveries for furniture retail clients.

The Solution

Mr Chua found a solution in a radio-frequency identification technology (RFID) tracking system developed by the Agency for Science, Technology and Research. Supervisor would use a smartphone with a RFID reader to scan the RFID tag each employee is issued with.

The information is then transmitted wirelessly in real time to the server which the HR team can access. This allows accurate records of attendance and hours clocked is far easier than before. And because the information is captured in real time, it saves the operations manager the effort of verifying work hours with each employee.

The RFID system cost CYC Movers about $10,000 to implement. However, Spring Singapore’s Innovation and Capability Voucher defrayed $5,000 of the total cost.

Even though an RFID-based system is comparatively pricier than other asset-tracking systems, Mr Chua reckons its efficiency makes it well worth considering.

“As the cost of this technology continues to fall, it is not a question of whether we will use it, but when we will deploy it,” he says.

Source: The Straits Times – Singapore Press Holdings Limited. Permission required for reproduction

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